E-Commerce Rental Solution, Shopaholic.My
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F.A.Q

 
Below are the answers to some of our most frequently asked questions. If you have any questions not covered below please contact us at sales@vishtech.com.my
 
Question:
What do you mean by No Contract?
Answer :
No Contract means the customer can simply signup for any of the packages such as basic store, standard store and advance store without being bound by any agreement which means they can close their store anytime as they wish. However Shopaholic’s terms of services (TOS) applies. .
 
Question:
Why you recommend rental but not develop an e-commerce?
Answer :
To develop an e-commerce store, it will cost you more than RM2000 and after its implementation if you happen to find out that the products are no longer in demand or if you lose interest in selling the product, there will be a huge loss as the cost of the e-commerce store is a big amount whereas if you just rent a store you will have the opportunity to analyse whether your product has a high demand and then you can convert it into a permanent store with no risk.
 
Question:
Why there is setup fee when I sign-up?
Answer :
The setup fee is to install your store online and it’s not refundable.
 
Question:
How if I miss the payment dateline?
Answer :
Your store will be automatically disabled after the grace period of 3 working days. If you wish to close your store you are required to send an email to sales@shopaholic.my regarding your intention 7 days before the payment due date.
 
Question:
How about the backup?
Answer :
Shopaholic.my server will do a weekly based backup automatically however we strongly recommend you to have your own backup on a daily basis if you are running a critical online store. We will not be liable if there are any data loss incident before the weekly backup is completed.
 
Question:
Can I edit the template by myself?
Answer :
If you hold a basic, standard or advance account you do not have the privilege or access to customize your template. The customization is only allowed for those who hold a customize account and this account has FTP and cPanel control.
 
Question:
How if there are no sales in my store and do I still need to pay?
Answer :
Yes. Customers still have to pay for the services provided by us.
 
Question:
Do I need to register my online business at SSM (Suruhanjaya Syarikat Malaysia)?
Answer :
Yes. We strongly encourage our customers to register their online business under SSM accoding to Akta Pendaftaran Perniagaan 1956.
 
Question:
How is your support availability?
Answer :
Your shall submit the support ticket 24/7 and our support team will get back to you within 30 minutes to one hour time.
 
Question:
Can I know whether the setup fee will be refunded once I cancel the services?
Answer :
No. The setup fee is not refundable.
 
Question:
What type of payment gateway can I use? Any advice?
Answer :
Currently we have installed four types of payment gateway and two [Bank transfer/cash deposit and PayPal (credit card/debit card)] are totally free and the remaining two (iPay88 and NBePay) is where customers have to open an account which has registration charges.
 
Question:
What types of carriers/courier module you have in the store?
Answer :
We have Pos Laju, Citylink, Fedex and UPS. Three of them are configurable except Pos Laju.
 
Question:
Can I upgrade my package later on? How?
Answer :
Yes. Customers are allowed to upgrade their package at any time by just opening a ticket in our support system or send your request to sales@shopaholic.my
 
Question:
What will happen if my utilization exceeds the amount of space given?
Answer :
We will send you a notification regarding the issue and recommend you to upgrade to a more suitable package.
 
Question:
Can I upload more products then the quota given?
Answer :
No. The system will not allow you to do so.
 
Question:
Can I create more categories then the quota given?
Answer :
No. The system will not allow you to do so.
 
Question:
Is the store stable?
Answer :
Yes. This is based on the feedback from our clients who have been using this system for years under us.
 
Question:
Can I transfer my store to another owner?
Answer :
We do not restrict your freedom to transfer the store to another party, however if the payment is not made on time we will suspend your store according to our rules.
 
Question:
Do you have any additional services such as banner designing, logo and flash?
Answer :
Yes. We provide these services with additional charges.
 
Question:
Is there any risk / limitation to open a store?
Answer :
No. There is no risk or limitation in opening a store under us because we do not have a contractual relationship with our customers.
 
Question:
What types of products are not allowed to be sold?
Answer :
Any products which are illegal or contrary to the law is not allowed.
 
Question:
How long will it take to setup the store?
Answer :
For basic, standard and advance store the setup duration will be 30 minutes to 3 hours upon received payment confirmation but for customized store the duration is 15 working days to setup.
 
Question:
I already paid for semi-annual or annual and after three months I wish to close my store. Will i get the refund for the balance month that I have not used?
Answer :
Yes. We will refund the money for the remaining months.
 
Question:
How long it will take to complete the refund policy?
Answer :
Within 14 to 30 working days.
 
Question:
Can I cancel my domain if I wish to close the store?
Answer :
Customers cannot cancel the domain until it expires, however the store shall be closed. Once registered the domain registration fees is not refundable.
 
Question:
How can I receive your promotion updates?
Answer :
Just subscribe out newsletter at our website and you will receive all our updates via email.
 
 
 
Rental Plan Basic Store Standard Store Advance Store Customize Store
 

Store Categories
Currently 1 Stores Online
         Baby Goods / Kids Goods
         Books / Stationery / Bags
         Camera / Phones / Electronics
         Car & Accessories
         Clothing & Accessories
         Computers / Software / Hardware
         Food / Beverages
         Games & Toys
         Gift / Voucher / Coupon
         Health & Beauty
         Home Deco / Furniture / Garden
         Household Supplies
         Jewelry / Watches / Glasses
         Kitchen & Cooking
         Men's Muslim Wear
         Movies / Music / Instrument
         Office / Factory Supplies
         Outdoor Gear / Sporting Goods
         Pet & Accessories Supplies
         Tools / Appliances / Equipment
         Travel / Holidays
         Vitamins & Supplements
         Wine / Liquor / Cigar
         Women's Muslim Wear
 

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